Mark Rafail, Agency Owner
Background: BA Degree in History; Texas A&M University - College Station, TX
Specialties: Risk Management for Commercial and Business Accounts, Business Life Insurance
Achievements: Awarded The National Academy For Best-Selling Authors, 2013 – Please view our press release. Farmers Rookie of the year, awarded Top 50 life insurance agents and “Top 1% of Farmers Insurance Agencies” in the country. Find a list of more accolades by clicking - Accomplishments
Licenses: Property and Casualty License, Life and Health Insurance License
Securities Licensed: Financially Registered Representative; Series 6 & Series 63

"I truly love and enjoy what I do. Our staff is phenomenal and the main reason for our agencies success year after year. Our goal is to protect your assets & keep you out of the courtroom in the case you are sued or actually have to use your insurance in a large claim. Whether you are a young professional or an established business owner, we make sure that you are educated and insured properly. We appreciate your business and look forward to hearing from you."
- Mark Rafail


Sylvia Rafail, Agency Manager
Background: BS in Business and Health; University of Texas - Austin, TX
Specialties: Commercial & Life Insurance Underwriting
Licenses: Property and Casualty License, Life and Health Insurance License

"The way we communicate with our clients is what separates us. Our response time is efficient and meant to always keep our clients ‘in the loop’. Our staff allows us to assist you on the spot in many instances. My position is simple: to make sure that our clients are walked through every coverage and explain just how easy it is to join our agency. I am here to answer questions and assure you that your personal or business insurance is maintained properly. We appreciate the opportunity to be of service to you."
- Sylvia Rafail


Nancy Flanary, Customer Service Manager
Background: Customer Service, Human Relations, Management - Houston, TX
Specialties: Renewals, claims concierge services, and personal lines insurance coverage. Also fluent in Spanish and recognized for client satisfaction.
License: Property and Casualty License

"Speaking with people is my forte. Whether it’s about policies, questions, concerns, or just about insurance in general, I truly love interacting with our clients. I believe that our clients do not merely purchase insurance; they invest their time, effort, and trust in us to protect their families and their future. I pride myself in being your designated renewal specialist, which means I will really call and email you before your insurance renews. I also am your main contact for all of your claims. We won’t throw you to the 800-number. Thank you from the bottom of my heart for your trust in us.”
- Nancy Flanary


Elaine Maher, Senior Customer Service Representative
Background: Customer Care and Client Services
Specialties: Insurance service, coverage recommendations, and billing. View client reviews on her service here.
Licenses: Property and Casualty License, Life and Health Insurance License

"We’re all put on this earth for a reason and I truly believe I’m here to ‘make a difference’ in someone’s life. Whether it’s listening to their personal issues, insurance needs or something special that’s about to happen, I’m genuinely interested. One of my greatest joys is helping others, including animals! I care for stray cats and have fostered stray dogs on several occasions until I can find them a suitable home. So it’s a double bonus to work at Rafail Insurance Group because it enables me to fulfill the desires of my heart: helping others and being around our mascot dog, Chloe, all day!"
- Elaine Maher


Sally Sidaros, Client Relations
Background: Client & hospitality services in Australia & Canada.

“I have much experience in the upscale service and hospitality industry which I have been able to transition quite well to our agencies client services department over the years. I pride myself on making our clients best interest my priority and allowing our actions to speak to our clients. I hope to speak with you soon and prove to you we are not all talk! Thanks again for allowing us to be of service to you, your family, and your friends.”
-Sally Sidaros


Salma Hanna, Customer Service Representatives
Background: Customer care and client services

"We are very passionate about helping our clients on a professional and personal level. I am always excited to hear from our clients and feel that they deserve the best service. Look forward to hearing from you soon!" - Salma Hanna


Sarah Naguib, Customer Service Representatives
Background: Customer care and client services

"The best feeling in the world is feeling like I've actually helped make someone's life better and safer. This is what happens here on a daily basis, and that's why I love this Job. “ - Sarah Naguib


Chloe, Pet and Mascot
Greets clients and loves to go on long walks.